Customer Testimonials
Was very nice and helpful Gave me a very nice vehicle when i disnt think i could ever get one
Awesome service! Mike is always a pleasure to deal with. Service was done quickly and on time.
When I get the chance to buy a new vehicle I am going to from the people
Granite GMC is the best dealership in Rapid City for maintenance and service work on your Gen motors vehicle. Communication is excellent. I haven’t found a better service center.
As always, I received the very best care for my vehicle and was kept well informed through the whole process. I have never had any issues at Granite GMC, which is why I own one of their vehicles and have for several years. The Service Tax are the best.
Mike always takes care of my car when it needs servicing, and I can always count on it being done fast, and recommendations on future visits!
Salesman, Jonathan, did a great job of listening to me……finance was ok, but still pushed products not needed…..it is their job, but…..
Very professional staff!
Great service advisors! Mark and Josh were great to work with! Appreciate the mechanic that worked on my truck as well! Running great!
Appointments have always been easy to make and the customer service people are always very helpful and friendly I would recommend them to anyone
Easy to work with, great customer service Open and honest communication. Trying to find what's best for you
I was treated with respect and the vehicle was promptly serviced and returned to me without any issues.
Fast service and great customer service. I can always count on this location to treat me right.
I had an extremely unpleasant experience at this dealership, and unfortunately, it started before I even had the opportunity to look at the vehicle I was interested in purchasing.
I had seen a vehicle advertised for sale online, contacted the salesman, and arranged a specific date and time to come to the dealership to look at it. When we arrived, I drove over to the vehicle to take an initial look at the exterior. Almost immediately after getting out of my car, a female employee, who I believe works in the service department, approached me and began yelling at me, ... Read More Google - Nov 2, 2026
Went well worked a deal and it went great. From the salesman to the financial department the whole experience went as well as expected.
I was very satisfied with the service and professionalism of all the employees. The waiting area was clean and comfortable.
Great service! In and out in a very reasonable time for a good price. Thanks guys!
Damian Calvert is the best. Very grateful. The salesman Damian,the sales manager and the finance department were very accommodating, open and honest.
The service advisors are great also a beautiful facility however the technician who replaced my faulty headlight housing also adjusted my head lights down without asking. They were adjusted so low I could not see 15 feet in front of the truck. I ended up having to take it to another shop and pay to have them adjusted correctly. Unsure why an adjustment was made in the first place I never had any issues and it was a brand new truck.
Was very clean and friendly. Love the coffee machine where you can get many different types of coffee while waiting.
Great customer service Great staff. Highly recommend working with Rocky in parts or any of the service advisors
They made everything very easy . They got my car right in and kept me informed on what they did and when it was done .
Damian is the best! Everytime we go in he has the answer to what we need!
Very friendly, snacks are also available while I wait for my repairs. I would definitely recommend the business to my family, friends and co-workers and colleagues.
Mike kept me informed about my vehicle and was happy with the experience. Loved the experience
Customer Service in the service department is very knowledgeable and they take the time to make sure you know what is going on with your vehicle.
Zero!!!!! So you xxxxing want to know why????????? My 1st conversation with the salesman on a text he referred to me as MAM!!!!!! The name Jamie is not always a woman's name. That really wasn't too bad then I noticed a chip in the pain on the hood!!! 0 that's a zero star review. Yall are so xxxx needy on these reviews it makes me sick. All the texts emails phone calls just relax you needy xxxxing people wtfh man
Went to look at a car and they took a half hour to help me when I walked in the door. And then the guy that did help me didn't ask if I had money down or do a credit check. Basically said we couldn't afford it and went to help a different customer
Excellent communication and my service was quickly completed I will be returning For my next oil change
Staff was not helpful when I asked if there was a rental car so I wouldn’t have to sit at the dealership from 12:30 till 4pm for a car emergency. Told me it would take till 5pm to fix my car. Told me since my car wasn’t under warranty there I couldn’t even though I have been a loyal customer there since 2021 and get at least 1 oil change a month. I will be looking for a new place for oil changes.
They financed a truck to me that had major engine problems(timing belt/oil pan belt) They rest the check engine light and 48 hours after financing the truck the check engine light came on. I notified them n they kept the truck for two weeks and gave it back to me the same way. They violated the FTC Holder Rule and refuse to fix the truck. The estimate to fix the truck is over $11,000.00. Be careful of the people. They are snakes that will smile n put you in a bad situation. I highly don't recommend them.
Flandamtastic Outstanding it was a great experience and great service and a wonderful experience overall
Professional manner and excellent I would recommend this dealership to anyone else seeking a vehicle
Tyler Scheulke was fabulous to work with. Tyler was extremely responsive and perceptive to our feelings. He listened and picked up on little comments I made about the first car we looked at. He then problem solved and found me a car that 100% met my high expectations. I’d recommend Tyler over and over!
Went for an oil change and tire rotation. Was in and out in 45 minutes. Great service and clean shop.
Always supportive and helpful to the customer. Always helps me to get back on the road. Keeps my truck healthy.
I had a great experience with the sales team with my 2026 GMC pickup purchase the other day. Everyone was helpful with answering all my questions.
Great product, Great service good location. Very happy with my overall experience. Thank you Jason
The service here is always prompt and friendly, The service team are great to work with!
Service was excellent as always Joshua was amazing. Having work performed on your vehicle. Can be stressful in this economy to be able to pay for the repairs, sometimes concerns may be difficult to diagnose if the problem is not occurring at the time of service. All of the manufactures base their diagnosis on being able to duplicate the problem, if not, the time spent and diagnostics performed are not paid by the manufacturer, The dealership or advisor gets blamed for the problem but should be put on the manufacturer of the product. They are just trying to help the ... Read More DealerRater - Oct 13, 2026
I have been with this dealership for many years and have been very satisfied with the service every time I have visited there.
36 days.
36 days.
Let that soak in.
THIRTY SIX DAYS!
This is how long it took these people to replace a turbo charger on a diesel pickup. In a world that operates on get it done now. Not here. Everything is next week. Parts are NEXT WEEK. Mechanic out this week. More parts, NEXT WEEK. Mechanic sick, NEXT WEEK. What the hell happened to tomorrow???
36 Days - THAT'S ONE TENTH OF A YEAR.
Can YOU be without your vehicle for a tenth of a year?
For your sake- I hope the other dealerships in the area are better.
Good luck ... Read More Google - Oct 13, 2026
Both of these guys made the my experince wonderful I would like to commend Damien he made it fun too! 6 stars in my book..
I went in and told Josh what I needed and got my car right in.
Service was good. Man at the desk was impatient and discourteous. He had no time for questions or explanations. I have no idea what the cause of the service issue was.
Damien was excellent. We showed up wanting to look at a certain vehicle, took for a test drive and decided it wasn’t the one for us. We then asked about another one to just take a look at. Ended up taking it for a test drive at the suggestion of Damien, even though we were nearing closing. Ended up loving this car and feeling it was the right fit. Damien never pressured us to go with something we didn’t love. As a result we ended up with a car we do love. Mitch was also great to work ... Read More Google - Oct 9, 2026
I saw several people who were very nice and helpful. Trevor Finnegan was my salesman. he seemed to be new in the position but was also very helpful. After we drove out of the showroom two gentlemen got in the car and were trying to explain all the electronic features to us. We were overwhelmed. They were nice but I thought I was going to have to take them home with us.
Naudia was great and so was the rest of the staff. Great follow through on all agreements. Happy with the transaction.
Much better experience this time! Mike was great to work with and ensured that the service contract company paid for the repairs necessary.
The best car buying experience I have ever had. The team at Granite is amazing!
Awesome Customer Service. Ask for Tyler Schuelke in sales if you need anything!
This is my go to place to have service done on my GMC Yukon. They know my car.
Smooth and helpful Very professional easy to talk too helped me with everything I needed was understanding and helpful
TPMS not reset prior to exiting and check engine light on within 50 miles of leaving dealership
Very friendly and easy going. Explained things when needed and didn't make it seem like it was a bad thing to ask questions
Jesse Barrios did a great job helping us decide on a vehicle and walking us through the process.
Service was ok as far as I know The man tylhat greeted me answered my questions
Terrible dealership. They didn’t know how to fix my truck and I was in the waiting room while my truck was in the parking lot for over an hour and they didn’t even tell me. They supposedly sent in a ticket to find a resolution and I’ve never even heard back from them. Avoid this place!
Awesome ???? Courteous talkative good communication skills very informative and quick in responding back with help in vehicle issue and cooperative ??
Very good It was such a good experience. Very good Jessie was a very good salesman
Mike always gets my car in and out, and if I have to wait he keeps me updated on my vehicle. Always wears and smile and he is very polite
Jesse Barrios was so kind and accommodating, answering every question and concern my mother and I had while checking out and buying a car. Highly recommend!
Great customer service
Best experience I've had purchasing a vehicle in many years. Sales person was outstanding Management actually came out to shake my hand, thanking me for the business.
Scheduling online was easy to do. I was checked in promptly on arrival and everything was explained clearly. The wait time was as expected. Thanks to all.
Worst service ever! Don’t ever go to them! It’s not worth the toxic stress they put on people. They lie, the track your movements with the rental cars, they call you from personal cellphones and leave creepy messages. They will literally test drive with you and feel the issues and tell you what it is but then don’t get back to you and later when you check in they say it’s fine. Record and document every interaction you have if you have to deal with these awful untrustworthy people. The Rapid City Dealership is the worst ... Read More DealerRater - Sep 17, 2026
I told Josh what I needed and he got it done quickly. Excellent customer service
Not sure where to begin!!! Many lies, a lot of lack of communication!!!! 7 trips to granite, they couldn't fix the issue. By the 7th time they claimed I had bad fuel, mind you I ended up taking it to another shop the fuel was never bad just trying to recoop money im guessing, because I lease & conveniently they weren't gonna cover that! I also was on catalytic converter #3. Any way I took my business else where and they fixed me right up. No issues since!!
I’ve purchased quite a few vehicles from Granite GMC. I actually hate vehicle shopping but they are great to work with and have always been honest. I also believe they have a great service department and my rep Mike always takes great care of me and without his service there’s no point buying from them.
Salesman Jesse did an amazing job helping us find a great truck in no time…He was professional and went out of his way to turn dreams into reality! 5 star service and would highly recommend… look for Jesse
Mike in service is always good to me as well as professional and willing to go above and beyond. The only reason I stick with GMC is because the service he provides. You only purchase a vehicle once but continually need service and so service is priority for me and why you keep me as a customer not only buying GMC but using your shop.
I had a wonderful experience getting an oil change. The staff was really helpful, and I appreciated that I didn't have to wait too long.
Engine has backfires still. Told it was transmission issues causing problems and had look at a zip tie on coolant reservoir and was charged unexpected double service charge. Paid over 400 to not get any real resolution. Not using this garage any further. Previous visit was told needed a radiator. Did not need at all and would have changed part that didn't need.
Quick and fare prices. Nice staff.
Had an issue with our truck and we were 1000 miles from home. These guys were awesome getting us fixed up.
I would not recommend buying a vehicle through Granite. We traded vehicles and it took 2 hours to do the paperwork. The worst part of this experience was we were told the title would be mailed to the treasurers office- I argued with the business guy for a long time as I really wanted it mailed to me and he absolutely refused. My son just waited in line at the treasurers office for 2 1/2 hours to find out the title is at the dealership. This was our first and last purchase from this place!
We were out in Rapid City on vacation and came across a truck that we really liked. The price was fair and our trade in price was fair. Marcus Mack was probably the best salesman that I have ever dealt with. He went above and beyond to help us.
The bad: We were told the front brake pads would be changed prior to us taking ownership. After having the truck for a couple of days, I couldn't reset the pad life so I called Marcus. He then relayed onto us that they hadn't actually replaced the pads because ... Read More Google - Aug 6, 2026
Mr. Chris (Mr. Florida) made my car buying experience so much fun! What a different experience ❤️
Big Thank you to Granite Buck GMC of Rapid City SD. Zach, Cole, Mitch and Alaska were/are a great team. Thanks again for my new 2026 GMC Sierra 1500 AT4 Crew Cab. My 2024 Toyota Tundra caused increased back pain, so I had to replace it with a more comfortable pickup.
The diagnostic and repair service was quick; my truck's AC was fixed before I had to make 3-hour trip towing a camper in 100+ degree weather. I am very grateful for the service! There were brief communication issues that were promptly resolved. Your team was professional and proactively prioritized my repair.
Came in to look for something very specific and both Caleb and Jesse helped make my process smooth and fast tracked. Had the car had the new tires on the day I came in, I could have gotten it same day. Greatly recommend for new car owners!
Jesse was amazing very helpful and helped keep my kids entertained while the process took a little bit longer than expected he made it more enjoyable and less stressful...highly recommend
I had an amazing experience working with Jesse Barrios. He was friendly, funny, laid-back, and incredibly patient throughout the entire process. This was my first time buying a car, and I didn't have the best credit, but Jesse never made me feel discouraged. Instead, he worked hard to find a way to make it happen, and thanks to him, we got the deal done.
What really stood out was how much he genuinely cared. He even took time out of his day to teach me how to drive a manual transmission, which is something I'll never forget. That ... Read More Google - Jul 20, 2026
Service department needs work…tried scheduling recall on my Yukon I bought from them and every time they had a broken machine, took my vehicle in when it was brand new for an a/c leak and they couldn’t even figure that out without me opening a case with gm for them. Turned out to be a leak in the condenser….a simple black light in my opinion would have found that..I could be wrong though. In a world of problems you would think they would offer solutions but businesses seem to just not care anymore. I’m ... Read More Google - Jul 17, 2026
So appreciate the Service department! Had trouble with our car & we’re from out of state. The Service Department went above & beyond to get us back on the road quickly!! Thanks to Mike & his Team!!!!
Ranson was very easy going and made the whole process easy yet he was very thorough.
Service department very helpful! While traveling in a RV from Florida on the Great American Road trip on 4th of July weekend. My 2019 Yukon Denali had the water pump seal fail. I was able to tow it behind the RV until I reached Rapid City and this Dealership.
Everyone I encountered when I arrived was very helpful, pleasant and understanding. Fully aware that nothing was happening on this big Holiday weekend I was marooned. Monday I was contacted with a complete detailed understandable estimate which I approved and 24 hrs later my truck was ready for pickup. That’s as good ... Read More Google - Jul 8, 2026
I was immediately greeted by Marcus and he helped me decide on a new Buick SUV. He was knowledgeable and patient with all my questions, and if he didn't have the answer he was happy to ask. Every part of my new car experience was stellar and I would recommend visiting Granite!
My truck broke down and I had it towed to the dealership. Mike in service kept me updated on the progress each day. Even though they were booked out Mike was able to work me in. We were camping in Hill City and had a short window before I had to move my camper. Thanks Again Mike for getting my truck repaired.
Service here was great up until about two months ago. After my check engine light came on, I was told my turbo needed to be replaced. I was initially told the repair would take about a day to a day and a half. Since I drive for work, I explained that I would need a loaner vehicle if it was going to take longer than a day. After waiting over a week with no update, I called back and was told they still didn’t have one and would contact me when one became available.
Ultimately I got tired of ... Read More Google - Jun 25, 2026
We are traveling thru the western states on a camping adventure! As we were getting ready to head to our next location, we noticed a radiator leak. Granite got us in, diagnosed and repaired so we could get back on with our trip! They even returned our truck a day earlier than planned!!! Thanks team!
Best dealership in South Dakota. Customer service is on a completely different level. Joe Witty is phenomenal. He overcame trial after trial and did whatever it took to get the job done. Communication was great. Pricing is the best in the area. Shane and Joe are amazing. After some mishaps they still got the job done and were super professional. I got into a car accident and was in need of a car and they delivered. When I couldn’t come in to see it they drove out to me and showed me the car. They even offered to pick ... Read More Google - Jun 11, 2026
We are from Texas and we rolled into town last week with a major front suspension issue. They got us in almost immediately and diagnosed the problems. They got everything taken care of in a timely manner and got us on our way. The people working at the service desk were phenominal and they treated you with respect and were more than helpful. Great place to give your business.
I went in today to look at the key for key trade in event they have going on, curious more than anything. The sales rep I dealt with was a drink of fresh water or a breath of fresh air compared to any other salesman I've dealt with in town to date. I didn't buy anything, but the straight forward conversation and the sheer honesty about not carrying the niche market of cars I sit in. Ranson, you are a gold in the crapfest that is salesman these days. Thank you. If they ever have a Lexus sedan ... Read More Google - Jun 10, 2026
Professional and quick, staff kind and polite with answering questions.
Michael was amazing, I told him what I was looking for and my budget and unlike most sales people stayed within those parameters. The next time I am in the market for a vehicle, I will Absolutely be contacting Michael Bay.
We experienced some technical issues with our Hummer EV while traveling and arrived at Granite GMC for assistance. Josh Wagner provided outstanding customer service. He quickly diagnosed and fixed the problem, arranged a shuttle to a nearby restaurant while the repairs were being completed, and even delivered our vehicle to us afterward. We are truly grateful for his professionalism, kindness, and commitment to customer care. Thank you, Josh, and the team at Granite GMC, for turning a stressful situation into a positive experience during our road trip.
